Shipping policy
SHIPPING POLICY
Last updated: September 30, 2026
At Calivrae, we want getting your order to be as simple and transparent as possible. Below you'll find information about order processing, shipping, tracking, and delivery.
WHERE WE SHIP
Calivrae currently ships to customers within the United States.
We work with fulfillment and logistics partners in multiple regions, including the United States, Europe, and Asia. Depending on product availability, destination, and other fulfillment requirements, your order may be processed or shipped from different fulfillment locations.
The fulfillment location does not affect the products you receive or the customer support available to you.
ORDER PROCESSING
Orders are typically processed within 1–3 business days after your order has been received and payment has been successfully confirmed.
Business days are Monday through Friday, excluding applicable public holidays.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.
Please note that order processing time is separate from estimated delivery time.
ESTIMATED DELIVERY TIME
After your order has been processed and shipped, estimated delivery is generally:
7–10 business days
Delivery times are estimates and may vary depending on your delivery location, state, carrier, fulfillment location, and other circumstances outside our reasonable control.
This means that most orders can generally be expected to arrive approximately 8–13 business days after the order is placed, although delivery may occasionally take longer.
SHIPPING DELAYS
While we work with our fulfillment and logistics partners to have orders delivered within the estimated timeframe, delivery dates are not guaranteed.
Occasional delays may occur due to circumstances outside our reasonable control, including:
- Carrier delays or disruptions
- Severe weather or natural events
- Public holidays and peak shipping periods
- Strikes or labor disruptions
- Customs or border processing
- Transportation disruptions
- Unexpected increases in shipping volume
- Local delivery disruptions
- Other events affecting carriers or logistics networks
We are not responsible for carrier or transit delays outside our reasonable control. However, if your order appears to be significantly delayed, please contact us at support@calivrae.com and we will be happy to assist you.
If we are unable to ship your order within the timeframe communicated to you, we will handle the delay in accordance with applicable law, including providing cancellation and refund options where required.
ORDER TRACKING
Once your order has shipped, you will receive a confirmation email containing your tracking information when tracking is available.
Please allow some time for tracking information to become active after receiving your shipping confirmation. Carriers may require additional time to scan and update a newly shipped package in their system.
Tracking updates are provided by the applicable carrier and may occasionally be delayed or incomplete.
MULTIPLE PACKAGES
In some cases, products from the same order may be fulfilled from different locations.
As a result, your order may arrive in more than one package or on different delivery dates.
If this occurs, you may receive separate tracking information for each shipment.
You will not be charged additional shipping fees solely because we choose to fulfill your order in multiple packages.
INCORRECT OR INCOMPLETE SHIPPING INFORMATION
Please carefully review your shipping address before completing your purchase.
Customers are responsible for providing complete and accurate shipping information.
If you notice an error in your shipping address, contact us at support@calivrae.com as soon as possible.
We will do our best to make changes before your order enters fulfillment, but we cannot guarantee that an address can be changed once processing has begun.
Calivrae is not responsible for failed delivery, delays, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.
PACKAGES MARKED AS DELIVERED
If your tracking information shows that your package has been delivered but you cannot locate it, please first:
- Check around your property and any secure delivery locations.
- Check with other members of your household or neighbors who may have accepted the package.
- Allow up to 48 hours, as carriers may occasionally mark packages as delivered shortly before the actual delivery.
- Contact the carrier using your tracking information.
If you still cannot locate your package, contact us at support@calivrae.com and we will assist you in investigating the shipment.
A carrier's “delivered” status does not automatically determine the outcome of every claim; we will review the circumstances of the shipment and available tracking information.
LOST PACKAGES
If tracking has not updated for an extended period or you believe your package may have been lost in transit, please contact us at support@calivrae.com.
We may ask you to confirm your shipping information or provide other information needed to investigate the shipment with the applicable carrier or fulfillment partner.
Where a package is confirmed as lost in transit, we will provide an appropriate resolution in accordance with applicable law and the circumstances of the order.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged or you receive an incorrect product, please contact us as soon as possible at:
Please include your order number and clear photographs of the product, packaging, and shipping label where applicable.
We will review the issue and provide an appropriate resolution.
For additional information regarding refunds and our 30-Day Money-Back Guarantee, please review our Refund Policy.
CANCELLATIONS
We begin processing orders as quickly as possible.
If you wish to cancel or modify an order, contact support@calivrae.com as soon as possible.
We will do our best to accommodate your request. However, once an order has entered processing or fulfillment, we may be unable to modify or cancel it.
This does not affect any cancellation or refund rights that may apply under applicable law.
QUESTIONS ABOUT YOUR ORDER?
If you have questions regarding shipping, tracking, or delivery, please contact:
Calivrae.
Operated by Wayforge LLC
30 N Gould St, Ste R
Sheridan, Wyoming 82801
United States
Email: support@calivrae.com